PETROGALLI MOTO, in compliance with current regulations, guarantees resold products, with the exception of those intended for competitive use
1 - In order to take advantage of the warranty replacement of a defective product, the customer must first contact us by phone (0346-22779) or by e-mail to firstname.lastname@example.org and report the problem
2 - Once the whole thing is reported, send the complete product of each part and package to the following address:
Viale Venezia N°16 Clusone - Bergamo - Italy
No guarantees will be given on products that:
- They are damaged due to improper use, incorrect installation, service, maintenance or repair carried out by personnel not previously authorized in writing (by email, fax or letter) by PETROGALLI MOTO
- They arrive at our warehouse without what is provided for in the original packaging.
- They are not accompanied by the required documentation: the lack of documents attesting to the origin of the product, will relieve PETROGALLI MOTO of any warranty obligation.
Having received the product and ascertained for our part the nature of the fault, we will proceed with the replacement of the product with a similar one. Products such as control units, coils, ignitions, instruments and other electronic devices that cannot be controlled and verified by us, will be sent to the parent company to assess whether the damage is due to a factory defect or incorrect assembly, this will result in a control and response time with varying times depending on the supplier and not dependent on us. If the product is no longer available (because it is out of production for example) the customer will be recognized, in the form of a credit memo, a sum equal to the value of the defective result object.
PETROGALLI MOTO undertakes to replace the defective product within 1 calendar month from receipt of the item at our warehouse, sending it back to the address indicated by the customer.
Shipping note: Shipping costs (both for sending and returning) are always borne by the customer. Therefore, they will not be accepted, under any circumstances, returned as cash on delivery.
With the exception of the products defined in the description with the words HOMOLOGATED and/or STREET LEGAL, the products sold on Petrogallimoto.com are not approved for use on the road open to the public, they are intended only for use in sports events on the track or on closed circuit or in areas not open to traffic. PETROGALLI MOTO is not responsible for any material or immaterial consequences deriving from the improper use of its products.
The prices of the products on display may be I.V.A. included/excluded. It is still indicated on the page, if value added tax is applied.
Prices can be changed at any time, without any prior notice.
RIGHT OF WITHDRAWAL
The right of withdrawal applies according to the provisions of Legislative Decree No. 185 of 22/05/1999 to final consumers (natural persons) who buy on our sito for non-professional purposes and does not apply to those subjects who instead purchase the goods for the performance of their professional activity.
The right of withdrawal applies only to all unused and packaged products as originally, for which a subsequent relisting as a "new" item is possible
In general, an item can be listed as "new" if it is intact, has never been used, is not damaged, or shows no signs of wear or mounting.
Always open the packages carefully avoiding damaging boxes and packaging, do not throw the accessories contained inside.
All returned must return intact and packed in its original packaging.
It does not apply to those goods that are made to measure by our laboratories or to perishable goods.
The will to withdraw must be communicated by registered letter A/R within 10 days from the date of purchase. The date of the postmark is authentic. Alternatively, PETROGALLI MOTO allows its users to communicate this will by email to the address email@example.com. Once the buyer has received the go-to decision from PETROGALLI MOTO, the buyer must return at his expense, the goods purchased taking care to return them in their original packaging, to our address: PETROGALLI MOTO Viale venezia N°16 - Clusone Bergamo c.a.p. 24023.
If the goods received by PETROGALLI MOTO meet the requirements for the right of withdrawal, PETROGALLI MOTO undertakes to reimburse within 10 working days the amount paid, net of shipping costs, (art. 5, paragraph 6, Legislative Decree no. 185 of 22/05/1999).
If there is an opening with damage to the packaging or otherwise that compromises the integrity of the product or the packaging itself, this automatically lapses the right of withdrawal pursuant to art. 5 III° paragraph (a) (f) Legislative Decree 185/44 co.4. In this case, the consumer customer is provided with a purchase voucher equal to the order as a refund.
Without prejudice to what has already been expressed above, returns will not be accepted in the following cases: 1. Shipments on delivery or in any case with expenses borne by us. 2. Absence or deterioration of the original packaging, complete in all its part In these cases the asset will be returned with expenses borne by the customer.